Hauchi Kay CateringCorporate · Party · Wedding · Events · Private Chef ·Nairobi, Kenya
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Privacy Policy
How Hauchi Kay Catering Service collects, uses, stores and protects your personal data across our website and catering service channels, and the rights you hold as a data subject under Kenyan law.
Applies toWebsite visitors, clients and inquiry submissions
Effective17 April 2026
We collectIdentity, contact, event, order and payment reference data
We neverSell, trade or rent your personal data
Rights requestsinfo@haucikay.co.ke, answered within 14 working days
Next stepContact us with any data privacy question
Who we are
About This Privacy Policy
Hauchi Kay Catering Service is a professional catering company based in Nairobi, Kenya, providing event catering, private dining catering, corporate catering, wedding catering, birthday catering, funeral catering and other hospitality catering solutions across Kenya.
We are committed to protecting the privacy of every client, visitor and user who interacts with our business, website or any of our catering service channels. This policy explains precisely what personal data we collect, why we collect it, how we use it, how long we retain it, and the rights you hold as a data subject under Kenyan law. By using our website, placing a catering order, submitting an inquiry form or otherwise engaging with us, you confirm that you have read and understood this policy.
Data collection
Data We Collect
We collect the following categories of personal data in the course of providing our catering services.
| Category | Specific details collected |
|---|---|
| Identity Data | Full name, company name (if applicable), title |
| Contact Data | Email address, mobile or phone number, physical address, county |
| Event Data | Event type, event date, venue address, number of guests, dietary needs |
| Order & Service Data | Catering package selected, menu preferences, special requests |
| Financial Data | M-Pesa transaction references, bank transfer confirmations, payment amounts. We do not store card numbers |
| Technical Data | IP address, browser type, device type, cookies, referring URL, pages visited |
| Communication Data | Emails, WhatsApp messages, phone calls where recorded with notice, inquiry form submissions |
| Marketing Preferences | Whether you have opted in or out of receiving our promotional communications |
How we collect it
How We Collect Your Data
Direct submission
When you complete our online booking form, quote request form or contact form.
Phone and WhatsApp
When you contact us directly about event, wedding, corporate or private catering.
Email correspondence
When you communicate with our team regarding any catering service inquiry.
Automated technologies
Cookies, web analytics tools and server logs when you visit our website.
Third-party referrals
Where a partner venue, event planner or associate refers your details with your consent.
Purpose and lawful basis
Purposes and Legal Basis for Processing
| Purpose | Data used | Legal basis |
|---|---|---|
| Process and fulfil catering bookings | Identity, contact, event, order | Performance of a contract |
| Send booking confirmations, menus and invoices | Identity, contact, financial | Performance of a contract |
| Process payments and manage deposits | Financial, identity | Performance of a contract |
| Communicate about event details and logistics | Contact, event | Performance of a contract |
| Respond to inquiries about our services | Identity, contact | Legitimate interest |
| Send promotional offers, with consent | Identity, contact, marketing | Consent |
| Improve our website and catering services | Technical, communication | Legitimate interest |
| Comply with Kenyan legal obligations | All categories as required | Legal obligation |
Sharing your data
Data Sharing
Hauchi Kay Catering Service does not sell, trade or rent your personal data to any third party. We share your data only in strictly limited circumstances.
- Service providers such as food vendors, delivery partners, equipment hire companies or staffing agencies who assist in fulfilling your order
- Venue partners where your event is held at a partner venue that needs your contact or event details for coordination
- Payment processors such as M-Pesa (Safaricom), banks or other authorised payment processors
- Legal or regulatory authorities where we are legally compelled to disclose data under Kenyan law, court order or regulatory request
- Professional advisers, including our lawyers, accountants or auditors, bound by confidentiality
We do not transfer your personal data outside Kenya except where strictly necessary and with appropriate safeguards in place.
Retention
Data Retention
| Data type | Retention period |
|---|---|
| Client booking and event records | 7 years, in line with Kenya tax and commercial law |
| Financial and payment records | 7 years |
| Marketing preference records | Until you withdraw consent, or 3 years of inactivity |
| Website technical data, logs and cookies | Up to 12 months |
| Inquiry and correspondence records | 3 years from last interaction |
| Employee and contractor data | As required by the Kenyan Employment Act |
Your rights
Your Rights as a Data Subject
Under applicable Kenyan data protection principles and internationally recognised privacy standards, you have the right to:
1
Access the personal data we hold about you.
2
Request correction of inaccurate or incomplete data.
3
Request deletion of your data where we no longer have a lawful basis to retain it.
4
Object to or restrict our processing of your data.
5
Withdraw consent to marketing communications at any time.
6
Lodge a complaint with the Communications Authority of Kenya or a relevant regulatory body.
To exercise any of these rights, contact us at info@haucikay.co.ke with the subject line “Data Privacy Request.” We will respond within 14 working days.
Have a question about your data?
Reach our team directly and we will respond within 14 working days.
Security
Data Security
We implement strict administrative, technical and physical security measures to protect your personal data from unauthorised access, loss, destruction or disclosure. These include secure email systems, password protected databases, access controls limited to authorised staff, and encrypted payment processing. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities without undue delay.
Minors
Children's Privacy
Our catering services and website are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, contact us immediately at info@haucikay.co.ke and we will delete such data promptly.
Changes
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, service offerings or applicable law. The current version will always be published on our website with the effective date prominently displayed. Continued use of our services following an update constitutes acceptance of the revised policy.