Hauchi Kay CateringCorporate · Party · Wedding · Events · Private Chef ·Nairobi, Kenya Conduct & Client Respect Policy
Our standards of professional conduct, respectful engagement and exceptional service for every event we cater, and the expectations we hold for client engagement in return, across Nairobi, Kiambu, Thika Road, Westlands, Karen, Ruaka and throughout Kenya.
PolicyStaff conduct, respect and food safety standards for every event
Who forChefs, servers, bartenders, coordinators, clients and guests
WhereNairobi, Kiambu, Thika Road, Westlands, Karen, Ruaka, nationwide
IncludedZero tolerance harassment stance, escalation process, KEBS compliance
PricingNo extra cost, applies across packages from KSh 800 to KSh 3,500 per guest
Next stepReach out with any conduct related question or concern
Policy overview
Professional Conduct at Every Hauchi Kay Event
At Hauchi Kay Catering, every event is a chance to create a memory our clients and their guests will not forget. Our standing as one of Nairobi’s leading catering companies rests on culinary quality as much as it rests on professional conduct, respectful engagement and excellent customer service at every stage of service. This policy sets out the standards of behaviour expected of all Hauchi Kay staff, subcontractors and partners, together with the expectations we hold for client engagement, and it applies to every catering engagement we deliver.
Punctual, clean, in uniform
Staff arrive on time in full Hauchi Kay uniform, carrying visible identification throughout the event.
Respectful communication
Guests and clients are addressed with courtesy and warmth, and requests are handled promptly and professionally.
KEBS food safety compliance
All food handling follows Kenya Bureau of Standards regulations, with staff trained in hygiene and allergen management.
Zero tolerance on harassment
No harassment, discrimination or abuse of clients, guests or staff, on any basis, is tolerated at any Hauchi Kay event.
Immediate escalation
Any complaint or safety concern is escalated to the on site Hauchi Kay supervisor without delay.
Responsible alcohol service
Bar staff are trained to refuse service to visibly intoxicated guests, in line with responsible service guidelines.
What we ask of clients
Client Conduct Expectations
We work to maintain a safe and respectful environment for our team, and we respectfully ask clients and event hosts to uphold the following in return.
Treat our team with dignity
All Hauchi Kay staff should be treated with courtesy and respect throughout the event.
Use designated channels
Requests, changes or concerns are raised through the agreed client service channel.
Keep to the agreed scope
Staff should not be instructed to perform duties outside the confirmed scope of work.
Protection from third parties
Clients help ensure other vendors, guests and third parties do not harass Hauchi Kay personnel.
Timely venue access
Access to the venue in good time allows proper catering setup and preparation.
Right to withdraw service
We may withdraw catering staff if they face sustained abuse or hostile conditions. The full invoice remains payable.
Special considerations
Alcohol Service and Children at Events
Alcohol & intoxication management
We are committed to responsible catering environments. Bar attendants are trained to refuse alcohol service to visibly intoxicated individuals. Clients remain responsible for the overall conduct of their guests, and Hauchi Kay staff are not responsible for managing guest intoxication or related security matters beyond our standard service scope.
Children at events
Children are warmly welcomed at every event we cater. Our staff are trained to be mindful and considerate around young guests. We simply ask clients to let us know in advance when large numbers of children are expected, so we can adjust portions, service style and safety protocols accordingly.
How to raise a concern
Reporting Conduct Issues and Sharing Feedback
1
Notice a conduct, safety or service concern during your event.
2
Speak to the on site Hauchi Kay supervisor immediately, wherever possible.
3
Or contact us directly by phone at +254 701 648 558 or by email.
4
We investigate every verified incident and take appropriate disciplinary action.
5
We also welcome positive feedback, which is shared with and used to recognise our team.
Feedback can be submitted through support@eventscatering.co.ke or via our website, and it directly shapes how we train and support our catering team.
Have a question about our conduct standards?
Our team is happy to walk you through this policy before you confirm any booking.
Pricing
How pricing works
This policy applies to every catering package we offer, regardless of budget, and it is included at no extra cost. Tea and snack or standard buffet packages typically range from KSh 800 to KSh 1,500 per guest, while premium buffet, nyama choma and specialty menus typically range from KSh 2,000 to KSh 3,500 per guest. Final pricing depends on event type, guest numbers, menu tier and location, but the same conduct and respect standards apply from the smallest gathering to the largest celebration. Free, no obligation quotations are available on request.
Coverage
Areas We Serve
- Nairobi and its environs (Westlands, Karen, Kasarani, Embakasi, Ruaka, Kikuyu)
- Kiambu, Thika Road, Murang’a, Nyeri and wider Central Kenya
- Nakuru, Naivasha and the Rift Valley
- Kisumu, Kakamega and Western Kenya
- Machakos, Kitui and Eastern Kenya
- Meru, Embu and surrounding counties
- Mombasa and the Coastal region
FAQs
Conduct & Client Respect Policy FAQs
What happens if I witness a Hauchi Kay staff member behaving unprofessionally?
Report it to the on site supervisor immediately or call +254 701 648 558. Every verified incident is investigated and may result in disciplinary action, up to and including termination.
Can I ask catering staff to do tasks outside the agreed scope of work?
No. We ask clients to keep requests within the confirmed scope of work and to raise any changes through the designated client service channel.
What is your policy on serving alcohol to intoxicated guests?
Our bar staff are trained to refuse service to visibly intoxicated individuals. Clients remain responsible for the overall conduct of their guests.
Are children welcome at your catered events?
Yes, children are always welcome. Please let us know in advance if large numbers of children are expected so we can adjust accordingly.
Can Hauchi Kay withdraw catering services during an event?
Yes, if our staff face sustained verbal abuse, physical threats or hostile working conditions. The full event invoice remains payable in such cases.
How do I give feedback about staff conduct?
Email support@eventscatering.co.ke or use the contact form on our website. Positive feedback is shared with and used to recognise our team.
Does this policy add extra cost to my catering package?
No. Conduct and respect standards are included at no additional charge, whether your package falls in the KSh 800 to KSh 1,500 per guest range or the KSh 2,000 to KSh 3,500 per guest premium range.
Ready to book catering with a team you can trust?
Hauchi Kay Catering. Professional, respectful and reliable catering for weddings, corporate, private and institutional clients across Nairobi and upcountry Kenya.