+254-701-648-558 | support@eventscatering.co.ke
About Us
Kenya’s trusted partner in premium event catering , uncompromising professionalism.
Who we are!
Nairobi’s Premier Catering Service Company
Hauchi Kay Catering Service is a distinguished, full-service professional catering company headquartered in Nairobi, Kenya. We are a recognized leader in the delivery of exceptional catering services in Kenya, built on a foundation of culinary precision, operational discipline, and an unwavering commitment to client satisfaction. Since our establishment, we have served hundreds of clients across Nairobi and its environs, from intimate private gatherings to large-scale corporate events of 1,000 guests and beyond.
We are not merely a catering company. We are architects of experience. Every event we service is treated as a singular occasion that demands the highest standards of food quality, presentation, and logistical execution. Our team of seasoned culinary professionals, event coordinators, and service staff operate under a strict code of conduct that tolerates no compromise.
Whether you are searching for wedding caterers in Nairobi, reliable corporate event catering services in Kenya, or premium outside catering in Nairobi, Hauchi Kay Catering Service is the name you can trust, without reservation.
Our Story
Built on Passion. Defined by Standards.
Hauchi Kay Catering Service was founded with a clear and non-negotiable mandate: to transform the standard of catering services in Kenya. Over the years, we have cultivated a reputation that speaks for itself, an unbroken record of culinary excellence, logistical precision, and professional conduct that has set us apart in a competitive industry.
Our journey began with a deep passion for Kenyan cuisine and a recognition that events, whether grand weddings, high-stakes corporate conferences, or intimate birthday celebrations, deserve food that elevates the entire experience. We invested in world-class catering equipment, recruited chefs with exceptional culinary expertise, and developed rigorous internal systems to ensure consistency across every service we provide.
Today, Hauchi Kay Catering Service stands as one of the most respected and sought-after outside catering companies in Nairobi, extending our services to Thika Road, Karen, Westlands, Ruaka, Kiambu Road, and regions far beyond the capital. Our growth has been organic, driven not by marketing, but by the satisfaction of every client we have served.
What we offer
Comprehensive Catering Services in Kenya
We offer an extensive portfolio of professional catering services designed to meet the diverse needs of our clientele. Every service package is customizable, professionally executed, and delivered with precision.
| Wedding Catering Luxurious multi-course menus, custom beverages, and full-service setup for unforgettable wedding celebrations across Kenya. | Corporate Event Catering Professionally managed catering for conferences, board meetings, team buildings, and employee luncheons throughout Nairobi. | Private & Social Events Birthday parties, baby showers, graduation parties, anniversary dinners, and family reunions, executed flawlessly. |
| Outside Catering Kenya Full on-site catering deployment with equipment, staff, setup, and cleanup, anywhere in Kenya you need us. | Company Canteen Management Daily institutional meal programs for companies and organizations requiring consistent, quality food service. | Specialty & Cultural Catering Authentic local and international cuisines including Luo, Luhya, and other Kenyan cultural culinary traditions. |
Why choose us
The Hauchi Kay Standard of Excellence
We do not ask clients to take our word for it, our results speak unambiguously. Here is what sets Hauchi Kay Catering Service apart from every other catering company in Nairobi:
| 01 CULINARY MASTERY Our chefs are trained professionals with deep expertise in both local Kenyan cuisine and international dishes, using only fresh, seasonal, high-quality ingredients sourced responsibly. | 02 FULL-SERVICE EXECUTION From menu consultation and planning to logistics, setup, service, and post-event cleanup, we handle everything so our clients focus solely on their occasion. |
| 03 SCALABILITY We confidently cater for events of any size, from an intimate dinner of 20 guests to a large-scale event exceeding 1,000 attendees, with no reduction in quality or service standards. | 04 STRICT PROFESSIONALISM Every member of our team is trained to uphold the highest professional standards. We operate with punctuality, discretion, and an attitude of zero tolerance for mediocrity. |
| 05 CUSTOMIZED MENUS We do not believe in one-size-fits-all solutions. Every client receives a bespoke menu consultation tailored precisely to their event, dietary requirements, and preferences. | 06 PREMIUM EQUIPMENT We deploy world-class catering equipment, traditional to modern, all impeccably maintained, ensuring that the presentation of food is as exceptional as its taste. |
Client Policies
Special Policies – Read Before You Engage
At Hauchi Kay Catering Service, we operate under a strict, clearly defined framework of client policies. These policies exist to protect both our clients and our business, to maintain the highest standards of service delivery, and to ensure total transparency in every engagement.
ALL CLIENTS ARE REQUIRED TO READ, UNDERSTAND, AND ADHERE TO THESE POLICIES WITHOUT EXCEPTION. Ignorance of these policies does not constitute grounds for exemption from their enforcement.
Mandatory Client Compliance
Hauchi Kay Catering – Official Client Policies
The following policies are binding on all clients from the point of engagement. Non-compliance will result in immediate action as outlined below.
1. BOOKING & RESERVATION POLICY
All service engagements must be formally confirmed via a signed service agreement and a mandatory non-refundable booking deposit of a minimum of 50% of the total quoted amount. No event date shall be considered reserved or secured until this deposit has been received and confirmed in writing by Hauchi Kay Catering Service. We do not hold dates on verbal commitments, goodwill, or informal requests. First come, first confirmed, absolutely no exceptions.
⚠ Failure to pay the deposit means your date is not secured.
2. PAYMENT POLICY
The full outstanding balance must be settled no later than 72 hours prior to the event date. Hauchi Kay Catering Service reserves the absolute right to withhold services, decline deployment of staff, and cancel service agreements where full payment has not been received within this stipulated timeframe. We do not negotiate payment timelines on the day of an event. Clients who arrive at their event expecting services without having settled outstanding balances will be turned away. All payments must be made via the officially approved payment channels provided during the booking process.
⚠ Outstanding balances on event day will result in service cancellation without refund of deposit.
3. CANCELLATION & REFUND POLICY
Cancellations must be communicated in writing via the official company email at support@eventscatering.co.ke. Cancellations made 14 days or more before the event date shall result in forfeiture of the booking deposit only. Cancellations made within 7 to 13 days of the event shall result in forfeiture of 75% of the total quoted amount. Cancellations made within 72 hours of the event, or on the event day itself, shall result in full forfeiture of all payments made. No exceptions will be considered under any circumstance.
⚠ Deposits are strictly non-refundable regardless of the reason for cancellation.
4. MENU CHANGES & FINAL HEADCOUNT POLICY
All final menu selections and confirmed guest headcounts must be submitted to us no later than 5 business days before the event date. Changes requested after this deadline cannot be guaranteed and will be accommodated solely at the discretion of our culinary team. Increases in headcount submitted within 48 hours of the event will attract a mandatory surcharge and are subject to availability. Reductions in headcount submitted within the final 5 business days will not result in any reduction of the quoted price.
⚠ Last-minute headcount changes attract surcharges and cannot be guaranteed.
5. CONDUCT & CLIENT RESPECT POLICY
Hauchi Kay Catering Service maintains an absolute zero-tolerance policy towards any form of verbal abuse, intimidation, harassment, or disrespectful conduct directed at any member of our staff. Our team are trained professionals who are to be treated with dignity and respect at all times. Any client or guest who engages in abusive or threatening behavior towards our personnel shall result in the immediate withdrawal of our services from the event, with no refund issued.
⚠ Abuse of our staff results in immediate service termination with no refund.
6. VENUE ACCESS & SETUP REQUIREMENTS POLICY
Clients are required to ensure that our catering team is granted unrestricted access to the venue no less than 3 hours prior to the scheduled commencement of the event. This access is essential for safe and thorough setup, equipment deployment, food preparation staging, and quality checks. Where access is delayed due to the client’s failure to arrange timely venue entry, Hauchi Kay Catering Service accepts no liability for delays in service delivery.
⚠ Delayed venue access is the client’s liability, not ours.
7. DIETARY & ALLERGEN DISCLOSURE POLICY
It is the sole responsibility of the client to disclose, in writing and no later than 7 business days before the event, any and all dietary restrictions, food allergies, religious food requirements, or special nutritional needs applicable to their guests. Hauchi Kay Catering Service will make every reasonable effort to accommodate disclosed requirements. However, we accept no liability for any adverse health outcomes arising from information that was not disclosed within the stipulated timeframe or was communicated verbally rather than in writing.
⚠ Undisclosed allergens are the sole responsibility of the client.
8. INTELLECTUAL PROPERTY & PHOTOGRAPHY POLICY
Hauchi Kay Catering Service reserves the right to photograph food presentations, setups, and events for use in our official marketing materials, website, and social media platforms, unless the client explicitly objects in writing during the booking process. Photographs taken by our team remain the intellectual property of Hauchi Kay Catering Service.
9. DISPUTE RESOLUTION POLICY
Any disputes arising from service delivery must be formally submitted in writing to support@eventscatering.co.ke within 48 hours of the conclusion of the event. Disputes raised beyond this window will not be entertained. Hauchi Kay Catering Service commits to reviewing all valid, timely complaints within 5 business days. We do not respond to disputes made through social media, third-party platforms, or informal channels. All matters unresolvable through direct communication shall be subject to Kenyan law and resolved in the jurisdiction of Nairobi County Courts.
⚠ Complaints must be submitted in writing within 48 hours post-event.
10. FORCE MAJEURE POLICE
Hauchi Kay Catering Service shall not be held liable for any failure or delay in service delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government-imposed restrictions, civil unrest, or sudden unforeseen supply chain failures. In such events, we shall communicate promptly with affected clients and make all commercially reasonable efforts to reschedule or provide alternative arrangements.
11. FOOD SAFETY & HYGIENE POLICY KENYA
Hauchi Kay Catering Service operates in strict compliance with the Kenya Bureau of Standards (KEBS) food safety regulations and the Public Health Act (Cap. 242). All food preparation, handling, storage, and transportation is conducted under rigorously controlled conditions by certified food handlers. Our kitchens and equipment are subject to routine sanitation inspections, and all staff involved in food preparation hold valid food handler certificates issued by the relevant Kenyan health authorities. We maintain a zero-tolerance policy for any compromise in food safety standards.
Cold chain management is strictly enforced for all perishable items, and no food shall be transported or stored at temperatures outside the required safety thresholds. Clients are strictly prohibited from interfering with, augmenting, or adulterating any food prepared by our team. Any food sourced externally by the client and introduced to our service environment absolves Hauchi Kay Catering Service of all liability for food safety outcomes. In the event that our food safety officers identify conditions at a venue that pose a risk to food safety, including inadequate refrigeration facilities, pest activity, or unsanitary environments we reserve the absolute right to suspend or terminate service delivery without refund.
⚠ Interference with our food preparation or introduction of external food absolves us of all liability.
13. EVENT CATERING TERMS OF AGREEMENT
By engaging Hauchi Kay Catering Service, whether through a signed service agreement, payment of a booking deposit, or written confirmation via email, the client unconditionally accepts and agrees to be bound by all terms, conditions, and policies set forth by Hauchi Kay Catering Service, including but not limited to the policies contained herein. This agreement constitutes a legally binding contract between the client and Hauchi Kay Catering Service under the laws of Kenya. The client acknowledges that they have read, understood, and accepted all stated policies without reservation.
Hauchi Kay Catering Service reserves the right to amend these terms at any time, with updated terms published on our official website at eventscatering.co.ke. It is the client’s responsibility to review the current terms prior to each engagement. No verbal agreement, verbal modification, or undocumented instruction shall be considered binding on Hauchi Kay Catering Service. All amendments, additions, or special arrangements must be confirmed in writing and countersigned by an authorized representative of Hauchi Kay Catering Service.
In the event of any conflict between verbal communications and written agreements, the written agreement shall prevail without exception. Hauchi Kay Catering Service’s total liability to any client shall not exceed the total value of fees paid for the specific service engagement in dispute. We shall not be liable for any indirect, incidental, or consequential losses including but not limited to loss of enjoyment, reputational damage, or third-party claims arising from the client’s event.
⚠ Engagement with our services constitutes full, unconditional acceptance of all terms and policies.
