Hauchi Kay Catering Service is a professional catering company based in Nairobi, Kenya, providing;

Event catering services
Private dining catering
Corporate catering
Wedding catering
Birthday catering
Funeral catering
Other hospitality catering solutions across Kenya.

We are committed to protecting the privacy of every client, visitor, and user who interacts with our business, website (www.haucikay.co.ke), or any of our catering service channels.

This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use it, how long we retain it, and the rights you hold as a data subject under Kenyan law. By using our website, placing a catering order, submitting an inquiry form, or otherwise engaging with Hauchi Kay Catering Service, you confirm that you have read and understood this policy.

Data We Collect

We collect the following categories of personal data in the course of providing our catering services:

Category of Data	Specific Details Collected
Identity Data	Full name, company name (if applicable), title
Contact Data	Email address, mobile/phone number, physical address, county
Event Data	Event type, event date, venue address, number of guests, dietary needs
Order & Service Data	Catering package selected, menu preferences, special requests
Financial Data	M-Pesa transaction references, bank transfer confirmations, payment amounts (we do NOT store card numbers)
Technical Data	IP address, browser type, device type, cookies, referring URL, pages visited
Communication Data	Emails, WhatsApp messages, phone calls (where recorded with notice), inquiry form submissions
Marketing Preferences	Whether you have opted in or out of receiving our promotional communications

How We Collect Your Data

We collect personal data through the following means:

Direct submission: when you complete our online booking form, quote request form, or contact form on www.haucikay.co.ke
Phone and WhatsApp: when you contact us directly to inquire about event catering, wedding catering, corporate catering, or private catering in Kenya
Email correspondence: when you communicate with our team regarding any catering service inquiry
Automated technologies: cookies, web analytics tools, and server logs when you visit our website
Third-party referrals: where a partner venue, event planner, or associate refers your details to us with your consent

Purposes and Legal Basis for Processing

Purpose	Data Used	Legal Basis
To process and fulfill catering bookings	Identity, Contact, Event, Order	Performance of a contract
To send booking confirmations, menus, and invoices	Identity, Contact, Financial	Performance of a contract
To process payments and manage deposits	Financial, Identity	Performance of a contract
To communicate about event details and logistics	Contact, Event	Performance of a contract
To respond to inquiries about our services	Identity, Contact	Legitimate interest
To send promotional offers (with consent)	Identity, Contact, Marketing	Consent
To improve our website and catering services	Technical, Communication	Legitimate interest
To comply with Kenyan legal obligations	All categories as required	Legal obligation

Data Sharing

Hauchi Kay Catering Service does not sell, trade, or rent your personal data to any third party. We share your data only in the following strictly limited circumstances:

Service providers: third-party suppliers such as food vendors, delivery partners, equipment hire companies, or event staffing agencies who assist in fulfilling your catering order, bound by confidentiality obligations
Venue partners: where your event is held at a partner venue and the venue requires your contact or event information for coordination
Payment processors: M-Pesa (Safaricom), bank institutions, or other authorised payment processors to process your transactions
Legal or regulatory authorities: where we are legally compelled to disclose your data under Kenyan law, court order, or regulatory request
Professional advisers: our lawyers, accountants, or auditors subject to professional confidentiality obligations

We do not transfer your personal data outside Kenya except where strictly necessary and with appropriate safeguards in place.

Data Retention

Data Type	Retention Period
Client booking and event records	7 years (Kenya tax and commercial law)
Financial and payment records	7 years
Marketing preference records	Until you withdraw consent or 3 years of inactivity
Website technical data (logs, cookies)	Up to 12 months
Inquiry and correspondence records	3 years from last interaction
Employee and contractor data	As required by Kenyan Employment Act

Your Rights

Under applicable Kenyan data protection principles and internationally recognised privacy standards, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where we no longer have a lawful basis to retain it
Object to or restrict our processing of your data
Withdraw consent to marketing communications at any time
Lodge a complaint with the Communications Authority of Kenya or relevant regulatory body

To exercise any of these rights, contact us at info@haucikay.co.ke with the subject line: “Data Privacy Request.” We will respond within 14 working days.

Data Security

We implement strict administrative, technical, and physical security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. These include secure email systems, password-protected databases, access controls limited to authorised staff, and encrypted payment processing. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities without undue delay.

Children’s Privacy

Our catering services and website are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, contact us immediately at info@haucikay.co.ke and we will delete such data promptly.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, service offerings, or applicable law. The current version will always be published at www.haucikay.co.ke/privacy-policy with the effective date prominently displayed. Continued use of our services following an update constitutes acceptance of the revised policy.