At Hauchi Kay Catering Service Kenya, every event we cater is an opportunity to create an unforgettable memory for our clients and their guests. Our reputation as one of Nairobi’s best catering companies is built not only on culinary excellence but on the professional conduct, respectful engagement, and exceptional customer service our team delivers at every interaction.

This Conduct & Client Respect Policy establishes the standards of behaviour and professional conduct expected of all Hauchi Kay Catering Service staff, subcontractors, and partners, as well as the corresponding expectations we hold for client engagement. It applies to all catering engagements across Nairobi, Kiambu, Thika Road, Westlands, Karen, Ruaka, and throughout Kenya.

Hauchi Kay Catering Staff Conduct Standards

All Hauchi Kay Catering Service Kenya team members including chefs, catering assistants, servers, bartenders, event coordinators, and logistics personnel — are required to uphold the following professional conduct standards at all times:

Professionalism & Appearance:

All staff must arrive at events punctually and in full, clean Hauchi Kay Catering uniform
Personal hygiene standards must be maintained at all times, especially in food handling and service
Staff must carry and display Hauchi Kay Catering identification at all times during events
Mobile phone use is restricted to designated breaks and genuine emergencies during active service

Respect & Communication:

All guests and clients are to be addressed with courtesy, warmth, and respect at all times
Staff must respond to client requests and queries promptly and professionally
Any client complaints or concerns must be escalated immediately to the on-site Hauchi Kay supervisor
Staff must never engage in arguments, heated discussions, or confrontational behaviour with clients or event guests

Food Safety & Service Standards:

All food handling must comply with Kenya Bureau of Standards (KEBS) food safety regulations
Staff are trained in food safety, hygiene, and allergen management procedures
Alcohol service staff must adhere to responsible service of alcohol guidelines
Any food or beverage safety concern must be reported to the on-site Hauchi Kay supervisor immediately

Anti-Harassment & Non-Discrimination Commitment

Hauchi Kay Catering Service Kenya operates a zero-tolerance policy against harassment, discrimination, or abuse of any kind, whether directed at clients, event guests, or staff members. This includes:

Sexual harassment or inappropriate conduct of any form
Discrimination based on tribe, religion, gender, age, disability, or socioeconomic status
Verbal abuse, intimidation, or threatening behaviour
Disrespect towards cultural or religious practices observed at events

Any verified incident of staff misconduct will be subject to immediate disciplinary action, up to and including termination of employment and, where applicable, legal proceedings. Clients who witness or experience staff misconduct are encouraged to report it immediately to the on-site supervisor or contact +254-701-648-558.

Client Conduct Expectations

Hauchi Kay Catering Service Kenya reserves the right to maintain a safe and respectful working environment for our team members. In turn, we respectfully request that clients and event hosts uphold the following:

Treat all Hauchi Kay Catering staff with dignity, courtesy, and respect
Communicate catering requests, changes, or concerns through designated client service channels
Do not instruct Hauchi Kay Catering staff to perform duties outside the agreed scope of work
Ensure that other event vendors, guests, and third parties do not harass or abuse Hauchi Kay Catering personnel
Provide timely access to the event venue to enable proper catering setup and preparation

Hauchi Kay Catering Service Kenya reserves the right to withdraw catering services from an event if our staff are subjected to sustained verbal abuse, physical threats, or hostile working conditions. In such cases, the full event invoice remains payable.

Alcohol & Intoxication Management

Hauchi Kay Catering Service Kenya is committed to responsible catering environments. Our bar attendants and service staff are trained to refuse alcohol service to visibly intoxicated individuals. Clients are responsible for the overall conduct of their event guests. Hauchi Kay Catering staff are not responsible for managing guest intoxication or related security matters beyond our standard service scope.

Children at Events

Hauchi Kay Catering Service Kenya warmly welcomes children at events we cater. Our staff are trained to be mindful and considerate around children, ensuring appropriate food safety and service standards. We request that clients inform us in advance of events where large numbers of children will be present so we can adjust our service approach, menu portions, and safety protocols accordingly.

Feedback & Recognition

Hauchi Kay Catering Service Kenya actively welcomes client feedback on staff conduct and service quality. Positive recognition of exceptional staff is valued and shared with our team. Clients may submit feedback via support@eventscatering.co.ke or through our website at www.eventscatering.co.ke. Your feedback directly contributes to our continuous improvement as Nairobi’s trusted catering partner.