Clear timelines, transparent procedures, and fair standards for menu adjustments and final guest counts, so every Hauchi Kay event delivers flawless quality without compromise.

Full cuisine changes, adding/removing courses, or switching service style require 30 days minimum notice.

Dish swaps, seasoning preferences, or small additions can be accommodated with at least 10 days notice.

Final guest count submitted in writing. Becomes the minimum billable number regardless of actual attendance.

Small headcount increases may be possible subject to ingredient and staff availability. Extra charges apply.

Questions about your menu or headcount? We respond within 24 hours, Call +254-701-648-558 or WhatsApp us

What This Policy Covers

Applies to all Hauchi Kay catering services, weddings, corporate events, birthdays, outside catering, and social events across Kenya.

Upon booking confirmation, clients are invited to a menu consultation, in-person at Greatwall Gardens, Athi River, or via phone/email. Written menu confirmation is issued within 5 business days.

Major changes (30+ days), minor adjustments (10 to 29 days), final lock within 10 days. Exceptions only for verified medical or severe dietary emergencies, at management's sole discretion.

Final Guest Headcount

Final confirmed count must be submitted to support@eventscatering.co.ke no later than 10 days before the event. This becomes the minimum billable number of guests.

Ingredient Substitutions

If a selected ingredient becomes unavailable, Hauchi Kay will notify clients immediately, propose a comparable quality substitute, and obtain written approval before finalising any change.

Allergen Management

All dietary requirements and allergens must be disclosed at consultation and confirmed in writing at least 14 days before the event. Kitchens handle a wide range of ingredients, allergen-free environment cannot be guaranteed.

Beverage & Bar Changes

Beverage selection changes follow the same timelines as food menu changes. Bar service additions within 10 days are subject to stock availability. Our bar team will advise on available options.

Our menu planning process is a collaborative journey. Every Hauchi Kay event begins with a thorough consultation to ensure your menu perfectly matches your occasion, dietary needs, and guests.

Meet our culinary team at Greatwall Gardens, Athi River, or consult via phone and email, whatever works for you across Kenya.

A formal menu confirmation document is issued within 5 business days and must be approved in writing before procurement begins.

Vegetarian, vegan, gluten-free, halal, and culturally themed menus all discussed and documented at your consultation.

Headcount Submission Schedule

Three checkpoints keep your event perfectly calibrated, from estimate to final lock.

Provide your estimated guest count
Used for initial pricing and staffing
Can be a broad range at this stage
No commitment required
Helps us hold correct resources

Your booking deposit secures your event date based on this estimate.

Submit revised estimated count
Allows us to adjust procurement
Staff and equipment are adjusted
Ideal for refining your budget
Pricing adjustments confirmed here

Final count submitted in writing
Becomes minimum billable number
Ingredient procurement begins
Staffing is confirmed
Up to 10% increase within 5 days

No further reductions accepted after this deadline. Increases subject to availability.

Built for Your Event's Success

Hauchi Kay sources fresh, quality ingredients for every event. Advance notice on menus and counts ensures zero compromise on food quality or freshness.

Accurate headcounts ensure we assign the right number of chefs, servers, and bar staff, so your guests are never waiting and service is flawless throughout.

From glassware to cooking stations, every piece of equipment is packed and transported based on your confirmed count. Last-minute changes risk gaps in service.

Our policy protects both parties, you know exactly what you're paying for, and we can deliver exactly what we've promised. Clear commitments, clear invoices.

"The entire process, from menu consultation to the final event, was seamless. Hauchi Kay's structure and communication made everything stress-free.", Grace N., Wedding Planner

What Our Clients Say

"Our corporate luncheon was a huge success thanks to HAUCHI KAY. The team was professional, punctual, and attentive to every detail. The menu selection was top-notch and impressed both local and international guests."

"I appreciated the clear timeline Hauchi Kay provided for menu decisions. Knowing exactly when I had to confirm everything took so much stress away from our wedding planning."

"We needed to adjust our headcount twice before the corporate gala. Hauchi Kay handled both changes professionally and the final event was perfect for all 240 guests."

Major changes include switching cuisine type entirely, adding or removing whole courses, or changing service style (e.g., buffet to plated). These require at least 30 days notice and a written amendment to your catering agreement.

Only in cases of verified medical or severe dietary emergency, at the sole discretion of Hauchi Kay management. All other changes cannot be accommodated once the ingredient procurement schedule has begun.

Yes. Once your final confirmed headcount is submitted 10 days before the event, that number becomes the minimum billable guest count regardless of actual attendance on the day.

Increases of up to 10% above your final confirmed count may be accommodated within 5 days of the event if communicated immediately. Additional charges apply and availability is subject to ingredient and staff resources.

All dietary requirements and allergens must be disclosed at the initial menu consultation and confirmed in writing at least 14 days before your event via support@eventscatering.co.ke.

Hauchi Kay will notify you as soon as possible, propose a comparable substitute of equal or greater quality, and obtain your written approval before finalising any substitution. We never compromise on food quality.

Our consultants are available 7 days a week to guide you through menus, headcounts, and dietary requirements. Get a free, fully itemised quote within 24 hours.

7 days a week · WhatsApp response within 2 hours · support@eventscatering.co.ke

Menu Changes & Final Headcount Policy