Hauchi Kay's reputation is built on culinary excellence and the professional, respectful conduct of every team member at every event, from the first enquiry to the final guest leaving.

Clean uniforms, punctuality, and respectful conduct at all events.

No discrimination, verbal abuse, or misconduct tolerated, ever.

All food handling complies with Kenya Bureau of Standards regulations.

Client feedback is valued and drives our team development programme.

Report a conduct concern immediately, our on-site supervisor is always available · Call +254-701-648-558

Our Professional Conduct Pillars

Every Hauchi Kay team member is held to these standards at all events across Nairobi, Kiambu, Westlands, Karen, Ruaka, and throughout Kenya.

Professionalism & Appearance

All staff arrive punctually in full, clean Hauchi Kay uniform. Personal hygiene standards are maintained at all times. Hauchi Kay ID must be displayed throughout every event. Mobile phones restricted to breaks and genuine emergencies.

Respect & Client Communication

All guests and clients are addressed with courtesy, warmth, and respect. Client complaints are escalated immediately to the on-site Hauchi Kay supervisor. Staff must never engage in arguments or confrontational behaviour with any client or event guest.

Food Safety & Service Standards

All food handling complies with Kenya Bureau of Standards (KEBS) regulations. Staff are trained in food safety, hygiene, and allergen management. Any food or beverage safety concern is reported to the on-site supervisor immediately.

Anti-Harassment & Non-Discrimination

Zero-tolerance policy against harassment or discrimination based on tribe, religion, gender, age, disability, or socioeconomic status. Verified incidents result in immediate disciplinary action, including termination and legal proceedings where applicable.

Client Conduct Expectations

We respectfully request that clients treat all Hauchi Kay staff with dignity and respect, communicate through designated channels, and ensure third parties at the event do not harass or abuse our personnel. Services may be withdrawn in cases of sustained abuse.

Children & Family-Friendly Events

Our staff are trained to be considerate and mindful around children. Clients are requested to inform us in advance when large numbers of children will be present so we can adjust service approach, menu portions, and safety protocols appropriately.

Service Delivered with Dignity & Care

At every Hauchi Kay event, our team operates as ambassadors of professionalism. From the moment we arrive to set up through the final guest farewell, our conduct reflects our commitment to your event's success.

Our team arrives ahead of your event start time, fully uniformed and ready to create a seamless experience for your guests.

Any concern from a client or guest is immediately escalated to the on-site Hauchi Kay supervisor for prompt, professional resolution.

Bar staff are trained to refuse alcohol service to visibly intoxicated individuals, maintaining a safe and responsible event environment.

Three-Way Conduct Framework

Hauchi Kay's conduct policy governs staff, client relationships, and the overall event environment equally.

Full, clean uniform at every event
Punctual arrival and professional setup
Courtesy and warmth with all guests
KEBS food safety compliance
Immediate escalation of concerns
No confrontational behaviour, ever

Staff conduct violations are subject to immediate disciplinary action.

Zero tolerance for sexual harassment
No tribal or religious discrimination
No gender or age-based bias
No verbal abuse or intimidation
Cultural and religious respect upheld
Legal proceedings for verified breaches

Applies equally to protection of staff, clients, and event guests.

Treat all staff with dignity
Use designated communication channels
No out-of-scope task demands
Ensure guests respect our team
Provide timely venue access
Invoice payable even if services withdrawn

Hauchi Kay reserves the right to withdraw services under hostile conditions.

Excellence Is a Human Standard

How catering staff conduct themselves directly reflects on your event. Our professionalism protects your brand, your relationships, and your guests' experience.

Hauchi Kay's conduct standards aren't reserved for high-profile events, every client, at every event size, receives the same level of professionalism and care.

When staff and guests both feel respected and safe, events flow smoothly. Our conduct framework creates the conditions for genuine celebration.

Every piece of client feedback, positive or constructive, is taken seriously and contributes to the continuous improvement of Nairobi's most trusted catering partner.

"Every single staff member was courteous, professional, and genuinely warm with our 350 guests. Hauchi Kay is the gold standard for event catering in Nairobi.", Patricia W., Corporate Event Manager

Stories of Excellence

"Our corporate luncheon was a huge success. The team was professional, punctual, and attentive to every detail. The meal selection impressed both local and international guests."

"HAUCHI KAY made our wedding reception unforgettable. The canapés were beautifully presented and our guests couldn't stop complimenting the warmth and courtesy of every single staff member."

"Our company end-of-year gala, 120 guests, Westlands rooftop. The bar team and serving staff were exceptional. Every interaction was professional and respectful. We'll book Hauchi Kay every year."

FAQ, Conduct Policy

Contact the on-site Hauchi Kay supervisor immediately. They are always present at events and empowered to resolve any conduct concerns. You can also reach us at +254-701-648-558 at any time.

Hauchi Kay operates a zero-tolerance policy against any form of harassment, discrimination, or abuse directed at clients, event guests, or staff members. Verified incidents result in immediate disciplinary action, including termination and possible legal proceedings.

In cases of sustained verbal abuse, physical threats, or hostile working conditions directed at our staff, Hauchi Kay reserves the right to withdraw services. The full event invoice remains payable in such cases.

Our bar staff are trained to refuse alcohol service to visibly intoxicated individuals and to follow responsible service guidelines. Clients are responsible for the overall conduct of their event guests regarding intoxication.

Submit feedback via support@eventscatering.co.ke or through our website at eventscatering.co.ke. Positive recognition of exceptional staff is shared with our team. All feedback, positive or constructive, is taken seriously.

Absolutely. Please inform us in advance when large numbers of children will be present so we can adjust our service approach, portion sizes, and safety protocols to create an appropriate and enjoyable environment for all ages.

Book a Team That Exceeds Your Standards

Hauchi Kay's commitment to professional conduct is why we're Nairobi's most trusted catering partner. Get your free, fully itemised quote within 24 hours, 7 days a week.

7 days a week · WhatsApp within 2 hours · support@eventscatering.co.ke

Conduct & Client Respect Policy