Hauchi Kay Catering recognises food allergies, intolerances, and dietary restrictions as serious matters with potentially life-threatening consequences. Our allergen policy sets out strict procedures across all catering operations, weddings, corporate events, birthdays, and beyond, in full alignment with Kenya's constitutional right to safe, quality food.

Allergen Declaration Forms issued to all clients at booking confirmation, submit completed forms at least 10 business days before your event

Allergen Management as a Mandatory Obligation

Hauchi Kay Catering Service Company acknowledges that food allergies, intolerances, and dietary restrictions are serious matters with potentially life-threatening consequences. We do not treat allergen requests as optional, they are mandatory operational requirements across all our catering services.

Our allergen management practices are grounded in both our professional duty of care and in the constitutional right of every person in Kenya to safe, quality food. We recognise and actively manage the 14 major allergens as classified under EU Regulation 1169/2011, adopted as best practice in Kenya's catering industry.

All buffet dishes accompanied by clear allergen indicator cards at the serving station
Colour-coded kitchen equipment to prevent cross-contamination
Allergen-free items prepared first in the daily production schedule
Mandatory allergen awareness training for all chefs and food handlers on onboarding
Annual refresher allergen training for all kitchen and service staff
Complete written allergen information available on request at any event

Hauchi Kay Recognition & Management Protocol

Recognised and actively managed under EU Regulation 1169/2011, the globally accepted standard adopted as best practice in Kenya's catering industry.

Found in: Chapati, bread, mandazi, sauces with flour

Dedicated gluten-free preparation zone & utensils maintained at all events

Found in: Nyama na maziwa, ugali wa maziwa, creamy sauces, chai

Clearly labelled across all menus; dairy-free alternatives available on request

Found in: Baked goods, egg fried rice, mayonnaise

Egg-free options clearly marked on all menus and buffet indicator cards

Found in: Groundnut stew, groundnut sauce, snacks

Strict separation protocols; declared in all menus and event documentation

Found in: Cashew sauces, desserts, garnishes

Nut-free preparation zones available on request with advance notice

Found in: Sesame seeds, tahini in some dishes

Labelled on all applicable menus; removed from preparation on guest request

Found in: Tilapia, dagaa, omena, fish sauces

Fish dishes separated and clearly labelled at all buffet stations

Found in: Prawns, shrimp, crab (coastal menus)

Separate serving utensils and dedicated station at all applicable events

Found in: Soy sauce, tofu, some processed meats

Declared in all menus; soy-free preparation available on advance request

Found in: Soups, stews, stocks

Available in full ingredient lists provided to clients upon request

Found in: Dressings, sauces, marinades

Declared in all applicable sauce and dressing ingredients documentation

Found in: Some flours and bakery items

Rare use in Hauchi Kay menus, declared in full when present in any dish

Found in: Squid, octopus, snails (specialty menus)

Separate station and equipment; declared in all specialty event menus

Found in: Dried fruits, wines, some preserved foods

Disclosed in all applicable menus and beverage service documentation

Mandatory Client Allergen Disclosure

It is the responsibility of the event client to provide Hauchi Kay with complete and accurate information regarding all dietary restrictions, food allergies, intolerances, and religious dietary requirements for all event guests. This information must be submitted no later than 10 business days before the event.

Hauchi Kay issues an Allergen Declaration Form to all clients at booking confirmation, this form must be completed and returned in full
Religious dietary requirements must be declared: Halal, Kosher, Hindu vegetarian (Satvik), and all other cultural food requirements
Hauchi Kay cannot accept liability for allergic reactions resulting from information not disclosed by the client prior to the event
Menu allergen information for all items is available in writing upon request by any guest at any Hauchi Kay event
All buffet dishes are accompanied by clear allergen indicator cards at the serving station identifying all 14 major allergens
Hauchi Kay reserves the right to refuse service where accurate allergen information cannot be obtained

Legal Framework: The constitutional right to health and food safety under Article 43 and Article 26 (right to life) of the Constitution of Kenya 2010, combined with the Consumer Protection Act (No. 46 of 2012), impose a positive obligation on Hauchi Kay to provide accurate food information and take all reasonable measures to protect guests from foreseeable harm.

Hauchi Kay Kitchen Allergen Protocols

Six non-negotiable protocols applied at every Hauchi Kay event, across all kitchens and service operations.

All surfaces, equipment, and utensils used for allergen-containing food preparation are thoroughly cleaned and sanitised before use for allergen-free preparation. Colour-coded equipment is used at all times.

Allergen-free items are prepared first in the daily production schedule, before any allergen-containing items are handled or cooked in the same kitchen environment.

All Hauchi Kay chefs and food handlers receive mandatory allergen awareness training upon onboarding. Annual refresher training is conducted for all kitchen and front-of-house staff.

Every buffet dish at every Hauchi Kay event is accompanied by a clear allergen indicator card at the serving station, identifying the presence of any of the 14 major allergens by name.

Detailed allergen information for all menu items is available in writing upon request by any guest at any event. Guests are encouraged to ask our service team directly.

Hauchi Kay holds current food handler certifications and operates under KEBS and Kenya public health food safety guidelines. No shortcuts are taken in compliance, ever.

Managing Anaphylaxis Risk at Your Event

1 Advance Written Notice Required For guests with confirmed severe allergies or anaphylaxis risk, Hauchi Kay requires advance written notice, submitted on the Allergen Declaration Form no later than 10 business days before the event.
2 Separate Preparation Area Hauchi Kay will designate a separate dedicated preparation area, dedicated equipment, and a specific allergen-aware server assigned exclusively to that guest throughout the event.
3 Carry Your Adrenaline Auto-Injector Hauchi Kay strongly recommends that guests with severe allergies carry an adrenaline auto-injector (e.g., EpiPen) at all times, as Hauchi Kay cannot be responsible for emergency medical treatment on-site.
4 Client Medical Facility Responsibility The event client is required to inform the venue regarding the location of the nearest hospital or medical facility before any event where severe allergies have been declared.
5 Service Team Briefing All service staff assigned to events with declared severe allergies are personally briefed before the event on the specific guest's requirements, dedicated station, and emergency protocol.
6 Covers All Event Types This anaphylaxis protocol applies equally to wedding catering, corporate event catering, birthday parties, graduation events, baby showers, canteen management, and all private dining services.

For guests with confirmed severe allergies or anaphylaxis risk, Hauchi Kay requires advance written notice, submitted on the Allergen Declaration Form no later than 10 business days before the event.

Hauchi Kay will designate a separate dedicated preparation area, dedicated equipment, and a specific allergen-aware server assigned exclusively to that guest throughout the event.

Hauchi Kay strongly recommends that guests with severe allergies carry an adrenaline auto-injector (e.g., EpiPen) at all times, as Hauchi Kay cannot be responsible for emergency medical treatment on-site.

The event client is required to inform the venue regarding the location of the nearest hospital or medical facility before any event where severe allergies have been declared.

All service staff assigned to events with declared severe allergies are personally briefed before the event on the specific guest's requirements, dedicated station, and emergency protocol.

This anaphylaxis protocol applies equally to wedding catering, corporate event catering, birthday parties, graduation events, baby showers, canteen management, and all private dining services.

"Every guest at a Hauchi Kay event deserves to eat with confidence, regardless of allergy, intolerance, or dietary requirement. That is our promise."

Disclaimer & Legal Rights

While Hauchi Kay takes all practical and professional measures to prevent allergen cross-contact, our kitchen operations involve the use of multiple allergens. Hauchi Kay cannot guarantee a completely allergen-free environment. Guests with severe allergies attend events at their own risk and are encouraged to speak directly with our service team upon arrival at every event.

Article 43(1)(c) of the Constitution of Kenya 2010 guarantees every person the right to safe, quality food. Article 26 (right to life) and the Consumer Protection Act (No. 46 of 2012) impose a positive obligation on Hauchi Kay to provide accurate food information and take all reasonable measures to protect guests from foreseeable harm. These rights are not negotiable and Hauchi Kay honours them unconditionally.

Trusted by Families Across Kenya

"My daughter has a severe nut allergy. Hauchi Kay took it completely seriously, separate station, dedicated server, and written confirmation on everything she could eat. It was the first event she's ever attended without anxiety."

"As a halal-observant organisation, our requirements are non-negotiable. Hauchi Kay provided full written documentation on every dish, no cross-contamination, and the service was completely professional. We've now used them for three corporate events."

"We had guests with gluten intolerance, dairy allergy, and strict vegetarian requirements at our graduation event. Every guest ate safely and happily. The allergen cards at the buffet were clear and the team was incredibly attentive."

Frequently Asked Allergen Questions

Contact Hauchi Kay to receive your event allergen declaration form, discuss specific dietary requirements, or speak with our food safety team. All allergen consultations are complimentary, your guests' safety is our first priority.

Our team is available Monday to Friday 8am to 6pm and Saturday 9am to 1pm. WhatsApp enquiries accepted 7 days a week. We respond to all allergen queries within the same business day.

Based in Greatwall Gardens, Athi River, Serving all of Nairobi and Kenya-wide